Parking Control Department

Head of Department: Leventakis Giannikakis Ioannis
Address: 22 Liosion Street, 104 38, Athens
Telephone: 214 4114030 (Προϊστάμενος), 214 4114031 (Γραμματεία)
E-mail: t.da.elegx.stath@athens.gr

• Controlled Parking System, in accordance with the Municipality’s regulatory decisions, and records related violations.
• Oversees the overall operation of the Controlled Parking System and submits recommendations to the municipal authority for improving its functioning.
• Records issues related to horizontal and vertical signage and informs the Municipality’s competent technical services.
• Assigns daily inspection and enforcement sectors to staff, issues duty rosters, and monitors staff attendance.
• Manages the electronic system for recording staff activities, evaluates and utilizes scientific and technical tools and methods for enforcement and addressing parking-related issues, assesses their effectiveness, establishes rules and measures of enforcement practices through patrols and inspections, and collects, processes, and uses relevant statistical data.
• Collects, analyzes, and provides statistical data on staff utilization and enforcement methods.
• Manages the Department’s technical equipment and keeps a daily log of its allocation and return, with all necessary records.
• Handles citizen complaints, operating a Call Center where reports are submitted and citizens’ daily inquiries are answered.
• Maintains an Incident Logbook where all events occurring during the Department’s operation are recorded.
• Manages and maintains records of confirmed violations, digitizes handwritten reports, consolidates all violations, and forwards them as required to the Department of Administrative Support & Electronic Governance.
• Collects and transmits all tickets issued by the Department for further processing, revenue confirmation, and payment collection.
• Cooperates with other competent Municipal Directorates to certify visitor parking cards through the electronic registration system prior to their distribution.
• Receives and processes applications from permanent residents for the issuance and renewal of resident parking cards.
• Receives and processes applications for the issuance of special parking permits, including permits granted to hotels.
• Receives and processes written appeals from the public regarding parking violations confirmed by Department staff and submits them to the Head of the Directorate for review and final decision.
• Issues Certificates to interested parties regarding roadway occupation within Controlled Parking System areas, for use in the final issuance of the permit by the municipal authority.
• Maintains records of citizen applications and appeals.